Faq
CATERING
Yes, we have a variety of breakfast and lunch/dinner items in both buffet style or individually packaged which can be delivered hot or cold so you can reheat yourself if needed
We are happy to customize your experience to serve the needs and preferences of your guests with food allergies or dietary restrictions www.chilantrobbq.com/allergen-nutrition/
Yes, we can accommodate special requests. We offer a variety of options from Grab & Go items, Ssäm Bar Buffet and A La Carte items to fit your needs. Please notate any special instructions for your order using the notes section when ordering. We will follow up with you if we have questions or are not able to accommodate the request. If you have specific questions regarding a request, please email us anytime at [email protected]
Yes, all buffets come with plates, napkins and forks as well as appropriate serving utensils. Grab & Go items come with napkins and forks
No, there is no minimum order size for pick up, however there is a $100 minimum to deliver
We can do same day orders for lunch and dinner deliveries with a 3 hour advance notice. Breakfast orders will need to be placed by 5pm the day prior
Yes, if it is 24 hours prior to your delivery date/time, you can change your order by contacting us at 833.CHI.BBQ1
Any order canceled the day of delivery will be subject to a 50% cancellation fee of the order total
Yes, the delivery fee is $20
Delivery is available daily from 7AM – 9PM
We deliver locally within Austin and surrounding areas. If the delivery area is outside of a 15 mile radius of the closest location to your event, there is a possibility of delivery with a mileage fee
Yes, you can pick up at any of our locations nearest you during our hours of operation daily from 10:30AM – 10PM
Yes, each order has set up included with delivery
Yes, gratuity is appreciated for our crew and drivers. The delivery fee does not go to the drivers
There is an auto-gratuity of 10% on all orders.
Chi’Lantro does not currently provide staff or event rentals. We would be happy to recommend some full-service caterers and event rental companies if you’d like
While we no longer cook on our truck, we can offer private events with pre-packaged meals
No, all food served from the truck must be prepared at our restaurants. Pre-packaged meals allow our line to move much quicker than if cooked on site and has worked very well for many events. We typically recommend 3-4 items for your guest to choose from
There is a $1,000 food and beverage minimum per hour
There is a one-time location fee of $300 if your event begins before 6PM or $600 if your event begins after 6PM. We also include an auto-gratuity of 10% on truck events. You do have the option to add more gratuity, if you would like to do so
Chi’Lantro Rewards Program
Earn points each time you enjoy Chi’Lantro in-store, online at order.chilantrobbq.com, or within the Chi’Lantro mobile app.
You will earn 1 point per $1.25 spent, after discounts and prior to tax.
Download our app in the Apple App Store or Google Play store by searching “Chi’Lantro”.
Yes, you need to register your account to redeem any Chi’Lantro Rewards. You can register online or within the mobile app.
Yes! While we love to provide great food and customer service to all our guests, we would love to go even further by offering rewards to our frequent customers.
No, while we do recommend the Chi’Lantro app to have everything you need to manage your membership, you can provide us with your registered phone number at checkout to earn and redeem rewards without the app.
Before redeeming a reward, you will need to redeem your points to add the reward to your account. You can do this at chilantro.myguestaccount.com/guest or within the Chi’Lantro app!
No, you will need to register a new account on chilantrobbq.com or within the Chi’Lantro app.
Yes! Catering orders are eligible for Chi’Lantro rewards. Please contact [email protected] to sign up.
Yes, anyone 18 years or older can be a rewards member.
No, this is a completely free program to thank our loyal guests.
No, Chi’Lantro Rewards points do not expire. Rewards have expiration dates which can be found in your Chi’Lantro app or by logging into your account at chilantro.myguestaccount.com/guest
No, points are only earned when you are registered and you scan your QR Code within the Chi’Lantro app or provide your mobile phone number associated with your account.
Each guest can only have one Chi’Lantro Rewards account. If Chi’Lantro, LLC discovers abuse of the program, Chi’Lantro reserves the right to suspend or delete accounts and is not responsible for rewards or points pertaining to the suspended or deleted accounts.
Yes, please contact us at [email protected] with your name and phone number for both accounts.
Giftcards
Gift cards are available at all Chi’Lantro restaurants. Gift cards are also available online and can be redeemed at any location in-store, on our website or mobile app. Chi’Lantro gift cards purchased through any other web site may be fraudulent. We cannot guarantee validity for cards purchased through any means other than those listed.
You can check the balance here https://chilantro.myguestaccount.com/guest/nologin/account-balance
We can look into that for you, but we need a little more information. Please provide some details.
– From Your Receipt: the 16-digit gift-card number, restaurant or retail store where it was purchased, date of purchase, amount added to the card at the time of purchase.
– Additional Information: restaurant where redemption failed, date on which the card failed.
Cards are treated like cash and unfortunately, we cannot replace them.
Ordering
You can stop by any of our store and place an order in person, or call and place it over the phone. We also office online order on our website, mobile app & 3rd party partners.
Yes, we deliver! When you place an order throught our website, our delivery partner DoorDash or Favor will deliver your order
When you submit an order, it’s sent directly to our restaurant team to be prepared. That makes canceling orders a challenge. If you really must cancel, and you’ve ordered directly through our website or mobile app reach out to our customer service team at [email protected] or contact the store directly.. If you ordered through a 3rd party partner, check your confirmation email to contact their team directly. Keep in mind that you may incur a cancelation fee.
-If you placed your order through our website or mobile App, please contact our team at [email protected]
-For issues or questions about orders from one of our delivery partners (DoorDash, UberEats, Favor or GrubHub) please contact them directly for help.
– If you placed your order through our website or mobile App, please contact our team at [email protected]
– For issues or questions about orders from one of our delivery partners (DoorDash, UberEats, Favor or GrubHub) please contact them directly for help.
Stay Connected
Download the Chi’Lantro App
